Contact the Editorial Desk
This page explains how to reach the independent editorial team behind igmabrokerke.com and what we can and cannot help you with.
Account with the sponsorSite Complaints
If you believe something published on this site is wrong, unfair, or has caused you a problem, you can raise it with the editorial desk. Complaints about the site itself are handled separately from enquiries about the broker. Please use the contact form on this site and describe the page, the statement you are challenging, and the outcome you are seeking. We read every complaint and aim to respond within a reasonable period.
We will review the material and, where a complaint is upheld, correct or clarify the page and note the change. Where we consider the complaint unfounded, we will explain why. We do not remove accurate editorial content simply because someone disagrees with it, and we do not accept payment to alter reviews. This site is independent and is not affiliated with the broker it reviews.
Languages
The editorial desk reads and replies in English. Correspondence in English will receive the fastest response. If you write in another language, we will do our best to understand it, but we cannot guarantee a reply in that language.
All published content on this site is written in English for readers in Kenya. We do not offer translated versions of our reviews or guides, and we do not provide interpretation services for account matters.
Press and Partnerships
Journalists, researchers, and publishers who wish to cite or discuss our editorial work may contact the desk through the contact form on this site. Please state your outlet, your deadline, and the specific page or finding you are asking about. We respond to press enquiries where we can, but we do not offer comment on matters outside our editorial scope.
Partnership enquiries are considered only where they do not compromise editorial independence. We do not accept arrangements that involve payment for coverage, removal of criticism, or influence over ratings. Any commercial relationship would be disclosed clearly on the site. Enquiries that seek to advertise financial services, open accounts, or distribute promotional material are outside what this desk handles.
Factual Corrections
If you have identified a factual error in a published page, please submit a correction through the contact form on this site. Include the URL of the page, the exact statement you believe is incorrect, the evidence you rely on, and your relationship to the matter if any. Screenshots or links to primary sources help us verify the point quickly.
We check corrections against the original sources and against the broker's own published terms. Where an error is confirmed, we amend the page and, for material changes, add a short note explaining what was corrected. We do not amend content to reflect personal preference or commercial interest. If we cannot verify a claim, we will tell you why rather than make an unverified change.
What We Answer
The desk can answer questions about how this site conducts its reviews, how we select the criteria we apply, how we handle corrections and complaints, and how readers can cite our work. We can also clarify statements published on this site and explain the reasoning behind an assessment where that reasoning is not already set out on the page.
We are glad to hear from readers who spot an error, want to suggest a topic for review, or need help finding a page on the site. We do not provide individual guidance on whether to open an account, how to trade, or what to do with your money.
What We Cannot Answer
This site is an independent editorial resource. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits, or advice. We cannot access your account, verify your identity, process a deposit or withdrawal, reset a password, discuss your positions, or intervene in a dispute between you and the broker. We have no authority over the broker's decisions and no means of escalating your case internally.
For anything relating to an account, a transaction, verification, or a complaint about the broker's services, you must contact the broker directly through its own official support channels. Those details are published on the broker's website and in your account documents. This desk cannot act as an intermediary, and contacting us about an account matter will only delay your resolution.
